Lot 11 Overview – 3rd Party Maintenance and Support
Carillion IT Services offers a comprehensive portfolio of support and managed services to ensure the continued availability of critical IT systems.
Our exceptional people, process and technology know-how allows us to deliver an unrivalled range of services that can be tailored to meet specific business needs. Our service portfolio includes the following components:
- Helpdesk
- Telephone Support
- Hardware and Software Maintenance
- Remote Monitoring and Management
- Managed Service
- Spares & Repairs Management
- Asset Management Outsourcing
- Partial and Full Outsourcing
Working closely with our clients, both remotely and onsite, we deliver flexible and adaptable services that complement in-house skills. By gaining a strong understanding of our clients’ business challenges, we aim to become an extension of their internal IT resource.
All of the services are delivered directly by our nationwide engineering and logistics operation, and underpinned by our central service centre. We believe passionately in an exceptional customer experience and deliver all of our services in a systematic, professional manner. We assure consistent quality through best-of-breed methodologies including ITIL, BS15000, ISO9000 and Prince2.
