£48.4m before exceptional items,
£38.3m after exceptional items
Operating
Margin
2.6% before exceptional items,
2% after exceptional items
Pre-tax
Profit
£35 million
Breakdown
of profit per country
UK = £32.1 million
Europe =
£0.6 million
Other =
£5.6 million
Amount
(£) invested in HO recycling scheme
£2,300
Amount
of Climate Change Levy paid for HO buildings
£8,435
Amount
of landfill tax paid.
We have
been unable to collate this information. However, we
are currently researching a new system to progressively
gather this data
Social
Complaints
about products and services.
This information
is currently gathered in different formats and to differing
degrees within the business groups. Therefore, a consolidated
figure can not be provided.
Complaints
about late payment of bills.
228 complaints
received
Upheld
cases of anti-competitive behaviour.
None during
2001
Customer
satisfaction levels.
This is
collated in different formats both internally and externally.
Unfortunately no central data is gathered.
Customer
retention
The information
is gathered in different formats by the Business Groups
and is not collated centrally. Examples of Customer
Retention are - TPS Consult 93%, Crown House Engineering
90%
Workforce
profile (race, gender, disability, age etc)
The information
is gathered in different formats by the Business Groups
and is not collated centrally. An example is Crown House
Engineering - 76.9% White European, 0.6% Indian and
22.5% of staff race is unknown. 87.4% of the workforce
is male and 12.6% are female.
Number
of people employed under the New Deal
Over 100 direct in Carillion since
the New Deal project started and hundreds via other
contractors and through the industry supply chain.
Staff
absenteeism
This information
is not currently gathered. However, we recognise itsimportance
as a measure of employee satisfaction and aim to measure
this during 2002.
Number
of legal non compliances on health and safety, equal opportunities
and other legislation.
3 Health
& Safety
Number
and type of Health & Safety Awards won.
12 - please
refer to the award section of the report for details
Number
of reportable accidents and accident incidence data.
310 reportable
accidents world-wide with a frequency rate of 0.41
Number
and value of Health & Safety fines.
Three fines
were received - £14,000, £2,000 and £15,000 with total
costs of £5,894.50) Please refer to the compliance section
for details.
Number
of complaints received and number responded to.
This information
is not currently gathered centrally.
Number
of written staff grievances
This information
is not gathered centrally, however, some Business Groups
collate this information, for example Crown House Engineering
received 4 written complaints in 2001
Upheld
cases of corrupt or unprofessional behaviour.
None during
2001
Staff
turnover
Our average
voluntary turnover of staff in 2001 was 13.71%
Cost
of training and development provided to staff.
£838000
was spent with Learning Works during 2001. Costs associated
with other forms of training, e.g. project-specific
training, is not accurately measured at present.
Percentage
of employees attending training courses at 'Learning Works'.
3,368 employees
received training at Learning Works which equates to
8,500 delegate days.
Percentage
of employees receiving formal appraisals.
This information
is not centrally gathered at present. However, Crown
House Engineering provided formal appraisals to 58%
of staff and 97% received formal appraisals in TPS Consult.
Number
of suppliers receiving environmental training from Carillion.
28
Ratio
of training budget to annual operating costs.
We have
been unable to collate this information.
Cash
value of community support as a % of pre-tax profit.
As a member
of the PerCent Club Index at least 1% of our profits
are donated to environmental and community initiatives
Estimated
combined value of staff company time, gifts in kind and
management costs.
As a member
of the PerCent Club Index at least 1% of our profits
are donated to environmental and community initiatives
Individual
value of staff time, gifts in kind and management costs.
As a member
of the PerCent Club Index at least 1% of our profits
are donated to environmental and community initiatives
Positive
and negative media comment on community activity.
100% (29)
comments were good and 0 were bad. Information is supplied
by international Press Cuttings Bureau
Number
of complaints received and number responded to.
This information
is collated by projects and Business Groups. 244 complaints
were received in 2001. Please refer to the Compliance
section of the report for further details.
Number
and type of community awards won.
Carillion
won several awards in 2001, including the UK’s
Most Considerate Constructor Award - for the second
time in three years - run by the Construction Industry
Board. Chairman Sir Neville Simms presented with a Prince
of Wales Ambassador Award in the Business in the Community
Awards for excellence. Please refer to the Awards section
of the report for further information.
Percentage
of sites involved in local community projects.
A high proportion
of sites are involved in community activities from school
visits to M4I. There is currently no central measure
Compliance
with the UK Human Rights Act and International human rights
standards with regard to employees and other stakeholders
and absence of upheld cases against the company.
Yes
Existence
of confidential grievance procedure for workers.
Yes
Wage
rates and other employment conditions.
All minimum
salary and employment conditions are complied with in
all the countries in which we operate.
Environmental
Percentage
of business (as turnover) with Environmental Management
Systems certified to ISO 14001.
83%
Percentage
of environmental targets achieved.
84% of targets
were fully or substantially achieved. Refer to the Targets
section of the report for further details.
Index
and score in the Business in the Environment survey of
Corporate Environmental Engagement.
We came
87th out of 192 participants. We were placed
within the Basic Industries Group where we came 9th
out of 25 participants and within our sector of Construction
and Building we can 3rd out of 18 and were
the top Construction company in the survey
Percentage
of staff receiving environmental training.
1021
Percentage
of sites for which sustainability action plans are developed.
100% of
all PFI and Major Projects
Kg
CO2 emitted per floor area occupied in permanent
buildings. (energy)
Our Head
Office facilities would have generated 1,275,335 kg
of CO2 if hydroelectric power had not been
used.
Kg
CO2 emissions from company car fleet.
7,500 tonnes
Percentage
of sites achieving cost and/or efficiency savings due
to waste management initiatives (including segregation)
This information
is not currently gathered centrally. Please refer to
the Energy and Waste sections of the report for project
examples.
Percentage
of permanent installations at which waste use data is
collected and management targets set. (Head Office Buildings)
All Head
Office buildings have waste management strategies in
place, although targets were not set in 2001.
Upheld
cases of prosecution for environmental offences.
Please refer
to the Compliance section for details.
Percentage
of sites that use recycled material (and secondary aggregates).
Not possible
to collate. Please refer to our case records in our
Waste section.
Positive
and negative media comment on environmental activities.
20 positive
comments for social and 8 positive comments for environmental
activities. No negative comment
Percentage
of services by value obtained from companies with a certified
Environmental Management System to ISO 14001 or equivalent.
This is
currently not effectively gathered
Percentage
of timber used in construction from well managed, sustainable
sources.
£8.5 million
was spent on timber products of which, £47,000 was spent
on sustainable timber (mostly Forrest Stewardship Council).
Total percentage 0.6%.
Habitat
changes due to operations. Amount of habitat protected
or restored.
Not measurable
centrally. Please refer to the Biodiversity section
of the report.
