2002 Sustainability Key Performance Indicators

No	Indicator	Comments
1	Turnover	£1,974.4 million
2	Profit before tax	£50.2 million, an increase of 11% on 2001 performance
3	Earnings per Share	16.6 pence
4	Forward order book and framework contracts	£5 billion
5	Amount (£) invested in HO recycling scheme	£15,300.77
6	Amount of Climate Change Levy paid for HO buildings	£13,363.68
7	Amount of landfill tax paid	Unfortunately we are unable to accurately collate this information. However, we are seeking to establish more robust reporting procedures through our newly appointed Category Manager focusing on waste management.
8	Upheld cases of anti-competitive behaviour	None
9	Customer satisfaction levels	We report our customer satisfaction levels in different ways within the different business groups. Examples of satisfaction within the business groups are as follows; Carillion Building – 87% Crown House Engineering – 65% Infrastructure Services and Capital Projects received an averaged figure of 4.1, their target is 4 Please see our Customer Section of the report.
10	Customer retention	Infrastructure Services and Capital Projects - 100% Carillion Rail - 94.1% Carillion Building 73.2% Crown House Engineering 35% Carillion Services 24.5%
11	Workforce profile	With the exception of rail we are able to monitor diversity of staff i.e. race, gender, age, disability. Rail is to be integrated by the 1st quarter 2003. We are currently in the process of developing a Diversity Policy for Carillion plc.
12	Staff absenteeism	We are unable to report on this centrally as absenteeism is recorded at a local management level.
13	Number of legal non compliance’s on health and safety, equal opportunities and other legislation	We had four breaches of Health and Safety Legislation. See H & S report
14	Number and type of Health and Safety awards won	RoSPA President’s Award for the 2nd year. RoSPA Gold Awards were won by: Carillion Rail Carillion Building – N/W & Scotland Carillion Building – Midlands and N/E Carillion Building Special Projects A RoSPA Silver Award was won Carillion Building London and South. Sword of Honour at NAP project at Cheltenham
15	Number of reportable accidents and accident incidence data.	Our Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) accident frequency rate rose to 0.45 in 2002 compared with 0.41 in 2001. This was mainly due to the inclusion of Carillion Rail. However, it should be noted that Carillion Rail reduced their accident frequency rate by 12% over 2001 performance. Our RIDDOR accidents increased from 310 in 2001 to 408 in 2002. Our major accidents reduced from 81 in 2001 to 70 in 2002, such that the percentage of majors to all RIDDOR accidents fell from 27% in 2001 to 17% in 2002. Regrettably there were three tragic fatalities during 2002. See H&S report for further details
16	Number and value of Health and Safety fines.	To be added when data is available.
17	Upheld cases of corrupt or unprofessional behaviour.	None
18	Staff turnover	18.87%
19	Achievement of Competencies	During 2002 we did not collate this information centrally, however, a target has been set for 2003 regarding achievement of competencies.
20	Percentage of employees receiving formal appraisals.	CP – 70% Sky Blue – 100% IMS – 72% IS – 96%
21	Cost of training and development provided to staff	£1,296,550 (of this £10,571 environment and sustainability, £227,676.37 Health and Safety) was spent on formal training courses. Costs relating to on site training, inductions and tool box talks are not collated centrally
22	Corporate Community Investment (PerCent Club)	Over 1% of our profits were donated (in cash and in kind support) to community and environmental initiatives.
23	Positive and negative media comment on add "environmental and" community activity.	48 positive 2 neutral 0 negative
24	Number of complaints received and number responded to. Community	247 complaints were reported centrally. All have been dealt with at contract/project level.
25	Number and type of community awards won.	Please see our Awards Section
26	Compliance with the UK Human Rights Act and International human rights standards with regard to employees and other stakeholders and absence of upheld cases against the company.	No cases of non-compliance with UK Human Rights Act or the International Human Rights Standards were upheld.
27	No. of grievances of an ethical nature (internal and external)	None
28	Existence of confidential grievance procedure for workers.	We have a whistle blowing policy, which permits staff to submit grievances confidentially.
29	Wage rates and other employment conditions.	Our wages and employment conditions are all within the minimum standard and are in the process of being benchmarked.
30	Percentage of business (as turnover) with Environmental Management Systems certified to ISO 14001.	95%
31	Percentage of (environmental) sustainability targets achieved.	57% of our targets were fully achieved and the remaining 43% achieved more than 80%. The average score was 93%
32	Index and score in the Business in the Environment survey of Corporate Environmental Engagement.	78.8%, which is an increase from 72.2% in 2001. We participated in the first Business in the Community Corporate Responsibility Survey and received a score of 84.6%, which placed us in the top quintile.
33	Kg CO2 emitted per floor area occupied in permanent buildings. (energy)	Our head office carbon dioxide (CO2) emissions were 46kg of CO2/m2
34	Kg CO2 emissions from company car fleet.	8,762 tonnes compared to 11,000 in 2001.
35	Occupancy (m2/person) in office premises	To be added when data is available.
36	Upheld cases of prosecution for environmental offences.	None
37	% Volume of material from sustainable sources	We have been unable to gather robust information for this KPI.
38	Percentage of services by value obtained from companies with a certified Environmental Management System to ISO 14001 or equivalent.	1%
39	Percentage of timber used in construction from well managed, sustainable sources.	Figures for FSC timber only - £921,766 to date
40	Habitat changes due to operations. Amount of habitat protected or restored.	Due to the diverse nature of our activities and the large number of projects we are unable at this time to collate this information. Please refer to the Biodiversity section of this report for case studies.