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We can only continue to deliver better, more sustainable projects if we have the support of all our stakeholders. In particular, we need to build partnerships with our customers to improve business for everyone.
2003 Target: Establish a process for assessing customer satisfaction for key customers and start to implement.
The aim of this target was to establish the perception our major customers have of Carillion and to gain specific advice on how to improve customer relationships. An external consultancy was commissioned to undertake independent research in the form of interviews and workshops with key clients. The report provided a series of key actions, most of which were completed during 2003. This proactive, in depth approach has enabled us to understand the opportunities and challenges for closer ties with our customers.
More customer case records:
• CHP a forgotten asset
• EWC business case for sustainability
• EWC gas saving measure
• Putting Sustainability on the Web @ University of Hertfordshire.
For all of our best practice case records since 2001, please click here. |
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