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No
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Indicator
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Comments
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1
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Total Turnover
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£1977.6m
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2
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Profit before tax
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£50.8 m, pre-exceptionals and goodwill
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3
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Earnings per Share
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16.8 pence, pre-exceptionals and goodwill
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4
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Forward order book and framework contracts
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£5 billion, plus “probables” of £2.5 billion
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5
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Amount (£) invested in HO recycling scheme
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Each Head Office Building has its own scneme to recycle a variety of waste streams. At Wolverhampton the recycling scheme was revitalised in 2003 – click here.
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6
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Amount of Climate Change Levy paid for HO buildings
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Unfortunately we are unable to accurately collate this information. However, we are seeking to establish more robust reporting procedures.
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7
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Amount of landfill tax paid
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We are unable to identify this figure at present. However, we can confirm that we spent circa £4million on our total waste management activities in 2003.
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8
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Upheld cases of anti-competitive behaviour
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None
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9
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Customer satisfaction levels
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Each business has a different method for assessing customer satisfaction, therefore these results are not comparable across the company:
Carillion Building: 79.6%
Crown House: 100%
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10
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Customer retention
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Carillion Building: 86%
Crown House: 80%
Rail: 100%
Roads: 68%
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11
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Workforce profile
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We have further developed our Diversity policy during 2003 and implemented across Carillion. We have also produced a statistics pack and targets for improvement across the group. Our HR population are undertaking education programmes on Diversity with our line managers.
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12
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Staff absenteeism
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We are unable to report on this centrally as absenteeism is recorded at a local management level.
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13
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Number of legal non compliance’s on health and safety, equal opportunities and other legislation
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There were 4 breaches of Health and Safety legislation. See our Health and Safety section for more details.
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14
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Number and type of Health and Safety awards won
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See our Health and Safety Awards section for more details.
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15
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Number of reportable accidents and accident incidence data.
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Carillion had 350 RIDDOR level injuries world wide (in a population of 40,000 employees and subcontractors).
Major accidents accounted for around 19% of the RIDDOR accidents, a reduction over recent years.
The Accident Frequency Rate was 0.34. The lowest the company has ever achieved.
Regrettably there were 3 tragic accidents in 2003.
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16
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Number and value of Health and Safety fines.
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October 2003 Carillion Rail were fined £7,500
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17
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Upheld cases of corrupt or unprofessional behaviour.
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None
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18
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Staff turnover
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23%
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19
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Achievement of Competencies
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In 2003 we assessed our people’s competency as part of our sustainability targets - for more information click here.
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20
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Percentage of employees receiving formal appraisals.
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76% of staff participated in the appraisal process.
This was part of our sustainability targets – for more information click here.
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21
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Cost of training and development provided to staff
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Total training spend 2003 £1,080,000
Safety Training
179 courses were run delivering 3368 training days at a cost of £377 216
1941 heads were trained in formal programmes
Environment
126 courses were run delivering 750 training days costing £84,000
for 730 people
First Aid (Safety)
160 courses
314 trained
925 training days costing £103,000
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22
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Corporate Community Investment (PerCent Club)
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Over 1% of our profits were donated (in cash and in kind support) to community and environmental initiatives. – link to target
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23
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Positive and negative media comment on environmental and community activity.
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Positive 37%
Neutral 56%
Negative 7%
(figures based on 30 cuttings)
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24
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Number of complaints received and number responded to. Community
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188 complaints were reported centrally. All have been dealt with at contract/project level.
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25
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Number and type of community awards won.
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Please see our Awards section
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26
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Compliance with the UK Human Rights Act and International human rights standards with regard to employees and other stakeholders and absence of upheld cases against the company.
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No cases of non-compliance with UK Human Rights Act or the International Human Rights Standards were upheld.
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27
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No. of grievances of an ethical nature (internal and external)
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None
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28
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Existence of confidential grievance procedure for workers.
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We have a whistle blowing policy, which permits staff to submit grievances confidentially.
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29
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Wage rates and other employment conditions.
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Our wages and employment conditions are all within the minimum standard and are in the process of being benchmarked. – check with Reward
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30
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Percentage of business (as turnover) with Environmental Management Systems certified to ISO 14001.
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95%
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31
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Percentage of sustainability targets achieved.
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61% of our targets were fully achieved and the remaining 39% achieved a score of more than 75%. The average score was 92%
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32
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Index and score in the Business in the Environment survey of Corporate Environmental Engagement.
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82.8%, which is an increase from 78.8% in 2002.
We participated in the second Business in the Community Corporate Responsibility Survey and received a score of 91% an increase from 84.6% in 2002.
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33
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Kg CO2 emitted per floor area occupied in permanent buildings. (energy)
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Our head office carbon dioxide (CO2) emissions were 718725 CO2/m2 compared to 1055850 CO2/m2 in 2002. For more information see our atmospheric impacts section.
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34
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Kg CO2 emissions from company car fleet.
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Our car fleet carbon dioxide emissions (CO2) emissions were 10837428 CO2/m2 compared to 11924292 CO2/m2 in 2002. For more information see our atmospheric impacts section.
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35
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Upheld cases of prosecution for environmental offences.
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None
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36
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% Volume of material from sustainable sources
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We have been unable to gather robust information for this KPI.
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37
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Percentage of services by value obtained from companies with a certified Environmental Management System to ISO 14001 or equivalent.
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2%
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38
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Percentage of timber used in construction from well managed, sustainable sources.
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The group spent £499,953 on FSC timber in 2003.
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39
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Habitat changes due to operations. Amount of habitat protected or restored.
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Due to the diverse nature of our activities and the large number of projects we are unable at this time to collate this information. We have investigated the introduction of Biodiversity Action Plans, for more information link to our Biodiversity section.
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