Stakeholder Engagement

Stakeholder Engagement

Our Stakeholders

Our business is supported by the communities in which we operate, and we are dependent on the earth’s cleansing systems functioning well. The different groups that we impact upon, or who affect us are our stakeholders.

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Carillion has many stakeholders, some we have direct relationships with through the financial distribution of wealth as part of Carillion’s operations, while others we have a significant impact on such as our site neighbours, our suppliers’ suppliers, users of our infrastructure and we also impact the environment through our consumption of materials and generation of wastes.

Our activities to improve our relations with these different stakeholders is presented in the following performance sections:

Environmental Performance
Social Performance	Employees
	Communities Engagement
	Local employment and training
Suppliers

In addition to our stakeholders relationships reported on elsewhere in this report we engage with our other stakeholders.

Clients: We are increasingly working in partnership with our clients, especially on our Private Finance Initiative (PFI) and other design, build, and operate contracts and with our facilities management. Many of our construction projects are for repeat clients, who we have built up a relationship with over a number of years and are now consolidating under the influence of the Latham and Egan recommendations. Some business groups such as Carillion Building have been using a Customer Satisfaction Survey for a number of years to understand, benchmark and improve their client relationships.

Government and Public Sector: We construct and operate public infrastructure on our PFI projects. Carillion Services manage National Health Service, Ministry of Defence, Police facilities. Schal and Carillion Housing refurbish public sector housing. Infrastructure Management and Capital Projects constructs and maintains part of the UK’s infrastructure, whilst other business groups undertake one off public sector commissions. We are also affected by Government policies, many of these support and guide our sustainable development activities.

Investors: As a publicly listed company we are dependent on our investors’ confidence in our activities. We hold a series of investor meetings twice a year with each of our major shareholders where we present our activities and plans for the future.

Stockmarket: We also recognise that we are investors too, as Carillion responsibly invests its employee’s pensions. In accordance with the Pensions Trust Review our occupational pension fund trustees have published to what extent social, environmental or ethical investment considerations are made.

Stakeholder Engagement Plans

Five Carillion business groups, as part of their 2000 targets, have developed stakeholder engagement plans. The value of these is that we have identified our stakeholders, which enables us to take a pro-active approach in discussing issues with them. Working with other organisations who have different purposes, and yet share a common need to improve quality of life will enable us to develop new partnerships and innovative solutions that will contribute to sustainable development.

Our business group stakeholder plans identify our key stakeholders and programme meetings with them. The plans also set out some of the issues to be discussed with our stakeholders. For example, with suppliers we like to discuss packaging of materials, whilst with clients and designers the topics are likely to be specifically opportunities for alternative design and materials.

This report on our activities will also assist us in engaging with and informing our stakeholders. Our involvement in trade associations or other external bodies enables us to engage in a dialogue with those who are interested in our activities. Surveys and consultations are also used to ascertain our stakeholders views, so that we can better work with them to improve quality of life.

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