2004 Sustainability Key Performance Indicators

To refer to our previous KPI results – 2003 . 2002

No	Indicator	Comments
1	Total Turnover	£1991.8 million
2	Profit before tax	£54.7 million
3	Earnings per Share	19.9 pence
4	Forward order book and framework contracts	£5.0 Billion
5	Amount (£) invested in HO recycling scheme	Not now recorded. Recycling is now built into the contract for our facilities management providers.
6	Amount of Climate Change Levy paid for HO buildings	£14635
7	Amount of landfill tax paid	Rail £8280 for last 4 months of 2004
8	Upheld cases of anti-competitive behaviour	None
9	Customer satisfaction levels	Carillion Building – 72%
10	Customer retention	Transport , 100% Building, 84% Health, all customers are NHS. one contract lost at re-bid,. All bids are to new trust customers.
11	Workforce profile	To be completed
12	Staff absenteeism	To be completed
13	Number of legal non compliance’s on health and safety, equal opportunities and other legislation	1. Prosecutions: 1.1 St Albans Magistrates Court. On Monday 04 October 2004, Carillion Construction Ltd appeared before St Albans Magistrates' Court. The HSE case followed their investigation into the collapse, in September 2002, of some temporary scaffold being used on the University of Hertfordshire construction site. Three non-Carillion bricklayers were working on the scaffold at the time of the collapse, and one person fell approx. 6.5m sustaining semi-permanent back injuries. There were two other co-defendants: “Interserve” who erected the scaffold, and “Swifts” who engaged the bricklayers. Each of the three parties pleaded guilty to a single breach of Section 3(1) of the HSW Act 1974, i.e. failure to ensure, so far as was reasonably practicable, the safety of persons not in their employment. The Magistrates accepted jurisdiction and Carillion was fined £20000, plus £6460 costs. 2. Notices: 2.1 Prohibition notice – Immediate [F230007648] – Southwark. Issued on 22/06/04 due to risk of falls from height and unsafe system of work on asbestos cement roof. Breaches of HSW Act 1974 Ss 2 and 3 and Construction (Health, Safety and Welfare) Regulations 1996, Rgs 6 and 7. 2.2 Prohibition notice – Immediate [F230007581] Wolverhampton. Issued on 16/06/04 for failing to implement an adequate workplace transport plan that could deal with the loading and offloading of materials and the movement of plant at their site on Albion Street Wolverhampton. Breaches of HSW Act 1974 Ss 2 and 3 and Construction (Health, Safety and Welfare) Regulations 1996, Rg 4. 2.3 Improvement notice [R220000330] Issued on 15/04/04 for appointed persons engaged in buried service location techniques are inadequately selected, trained, examined, appointed and subsequently periodically assessed so as to be and remain competent. Breaches of HSW Act 1974 Ss 2 and 3; Electricity at Work Regulations 1989 Rgs 4 and 14; Construction (Health, Safety and Welfare) Regulations 1996, Rg 12; Provision and Use of Work Equipment Regulations 1998 Rg 9 and Management of Health and Safety at Work Regulations 1999 Rg13.
14	Number and type of Health and Safety awards won	See Awards
15	Number of reportable accidents and accident incidence data.	See H&S pages
16	Number and value of Health and Safety fines.	One, for an incident in 2002 at Hatfield. Fine £20000
17	Upheld cases of corrupt or unprofessional behaviour.	None
18	Staff turnover	To be completed
19	Achievement of Competencies	This is addressed in the appraisal process
20	Percentage of employees receiving formal appraisals.	Carillion Building 75% Carillion Rail 100% TPS Consult 86% Carillion Roads 100% Carillion Services 70% Plc and shared services 100%
21	Cost of training and development provided to staff	To be completed
22	Corporate Community Investment (PerCent Club)	We are members of the BITC PerCent Club for 2003 PerCent Club link here: http://www.bitc.org.uk/programmes/programme_directory/percent_club/message_from_en.html PerCent Club listings here: http://www.bitc.org.uk/programmes/programme_directory/percent_club/results_finding.html
23	Positive and negative media comment on environmental and community activity.	To be completed
24	Number of complaints received and number responded to. Community	Building, 67, from 63 sites. All responded to at site level Rail, 5 section 60 notices, all responded to at site level. 81 further complaints were made at site level and all closed out at site level. Roads Projects, none
25	Number and type of community awards won.	See awards
26	Compliance with the UK Human Rights Act and International human rights standards with regard to employees and other stakeholders and absence of upheld cases against the company.	No issues No cases against us
27	No. of grievances of an ethical nature (internal and external)	None
28	Existence of confidential grievance procedure for workers.	Whistleblowing policy
29	Wage rates and other employment conditions.	Our reward strategy is to set pay and benefits at the market medium level assuming competent performance in the role after a reasonable period (two years) in that role. Market mediums are obtained through specialist and generic benchmarking. All pay is compliant with National Minimum Wage requirements.
30	Percentage of business (as turnover) with Environmental Management Systems certified to ISO 14001.	Over 95%
31	Percentage of sustainability targets achieved.	90% overall average 8 @ 100%, 1 @ 83%, 1 @ 60%, 1 @ 50% See full target scores
32	Index and score in the Business in the Environment survey of Corporate Environmental Engagement.	In the 2004 Corporate Responsibility Index we achieved a score of 90% This placed us 32 equal overall and top in our sector (construction and materials). In the 8th Business in the Environment Index of Corporate Environmental Engagement achieving a score of 83.4%. This placed us 78 equal overall and 3rd equal in our sector (construction and materials).

33	Kg CO2 emitted per floor area occupied in permanent buildings. (energy)	Site name.	CCL paid.	Annualised consumption in kWh	Kg CO2 @ 0.44 per kWh
		Birch Street	7,649.78	2,119,809.00	932,715.96
		Mauldeth Rd	787.34	203,548.00	89,561.12
		Abbots Quay	213.34	44,100.00	19,404.00
		Hamilton Hse	103.21	59,000.00	25,960.00
		Peal House	2,737.03	874,696.00	384,866.24
		Westlink Hse	3,144.05	865,588.00	380,858.72
		Bourden St	Domestic demand	4,656.00	2,048.64
		Clifford St	Landlord supply	51,000.00	22,440.00
		Pentagon Leeds	No bills yet	48,000.00	21,120.00
		Totals	14,634.75	4,270,397.00	1,878,974.68
		Kg CO2 emitted per floor area to be added For details of the emissions saved through procuring green energy click here.

34	Kg CO2 emissions from company car fleet.	8958 tonnes CO2 (compared to 9689 tonnes emitted in 2003). This was a 7.5% reduction Note: 2003 figures reduced from 10837 tonnes due to sale of a business
35	Upheld cases of prosecution for environmental offences.	None
36	% Volume of material from sustainable sources	Timber, direct purchase, 17% Other materials are not recorded centrally
37	Percentage of services by value obtained from companies with a certified Environmental Management System to ISO 14001 or equivalent.	Building, 6.4% Services, 80% of top 50 suppliers
38	Percentage of timber used in construction from well managed, sustainable sources.	17%
39	Habitat changes due to operations. Amount of habitat protected or restored.	We record these through the use of case records