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Carillion’s approach to Health and Safety
Target Zero:
In October 2004, Carillion launched a new Health and Safety strategy, called ‘Target Zero’, across the whole of its business in the UK and international regions. The aim of Target Zero is simple: To reduce the number of RIDDOR reportable accidents and cases of occupational ill-health to zero by 2010”.
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This is what Target Zero means to us:
“Through the way we work and behave, all our people and stakeholders will be protected from the risks of occupational injury or ill-health.”
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The implementation of Target Zero has already seen an impact by not only lowering the number of reportable accidents that we have seen, but also lowering our accident frequency rate (AFR) based on the number of RIDDOR injuries per 100000 hours worked.
Target Zero is about creating, developing and maintaining a culture of zero tolerance to accidents and Health and Safety risks in all our workplaces.
Target Zero supports a behavioural-based employee led culture in which “everybody, everywhere and everyday” can help contribute to our success.
A short downloadable video on 'Target Zero' [2005]
Via this page, you will be able to find out more about the way Carillion manages Health and Safety, and how we have performed in a number of these key business areas.
Section 1- Health and Safety management in Carillion
1.1 The Carillion ‘AC2E Model’ Health and Safety assessment model
1.2 Our Health and Safety Policy Statement
Section 2 - Our Health and Safety performance
2.1 2005 Accident performance
2.2 Overview of the fatalities that occurred in 2005
2.3 Plc Incident Database
2.4 Major Incident Announcements (MIA)
Section 3 - Enforcement action
Section 4 - Occupational Health Services for our people
4.1 Occupational Health Services
4.2 Employee Assistance Programme (EAP)
4.3 ‘Whistleblower’ service
Section 5 - Health and Safety initiatives and communication
5.1 ‘Don’t Walk By’
5.2 Director Safety Tours (DSTs)
5.3 Safety Action Groups (SAGs)
5.4 Plc Health and Safety committee
5.5 Plc Board reports
Section 1 - Health and Safety management in Carillion:
1.1 The Carillion ‘AC2E Model’ Health and Safety assessment model
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As part of our approach, a management based Health and Safety cultural assessment model called the “AC2E Model” has been developed to provide a structured framework to assess Health and Safety across our business.
The model is integrated into our approach for driving Health and Safety improvements, including those in our supply chain.
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The “AC2E Model” is based on four key areas:
• Awareness: “All our people and stakeholders have an awareness and understanding of Health and Safety hazards and risks that affect our business”.
• Competence: “All our people and stakeholders have the competence to undertake their work with minimum risks to Health and Safety”.
• Compliance: “Our work activities achieve compliance with legislation, and our people are empowered to take action to minimise Health and Safety risks”.
• Excellence: “Carillion is recognised for excellence in the way it manages Health and Safety”.
These four elements of Awareness, Competence, Compliance and Excellence form the structural basis of the Carillion “AC2E Model”, and provide a framework to:
• Facilitate the management of Health and Safety;
• Communicate the Health and Safety policy, objectives, procedures, guidance, plans and performance data;
• Realise and maintain continuous improvement in Health and Safety performance;
• Ensure compliance with relevant Health and Safety legislation; and
• Fulfil the structural requirements of OHSAS 18001: “Occupational health and safety management systems – Specification”.
The “AC2E Model” supports our Health and Safety management system(s) and is presented on a multimedia CD-ROM: The “AC2E Model”: Delivering Target Zero, that explains the structure of the model as well as providing the supporting process for its implementation. A copy of this CD-ROM is available free of charge to interested parties.
At Plc level, we have a policy document, “Management of Health and Safety in Carillion”, that provides the overall framework to underpin our approach to Health and Safety management, and forms a key element in facilitating good occupational Health and Safety practice.
The document sets out roles and responsibilities, organisational structure, planning activities, practice and procedures, and resources for implementing our Health and Safety policy statement.
1.2 Our Health and Safety policy statement
Carillion’s prime commitment is to ensure the health, safety and welfare of all our people and anyone who may be affected by our work activities.
Carillion Plc Health and Safety policy statement
In order to support this commitment, we have a single Health and Safety policy statement that applies to the whole of our business and work activities. Within individual business units, managing directors publish “management statements” that explain how the requirements of the policy are implemented with their respective business unit(s).
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Section 2 - Our Health and Safety performance:
2.1 2005 Accident performance
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In 2005, there were 255 injuries reported to the Health and Safety Executive under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) for a population of circa 40,000 people, including both direct employees and subcontractors in the UK and international regions.
Of these, 162 involved direct employees and 93 involved sub-contractors employees and others.
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The 255 reported RIDDOR injuries comprised:
• 5 fatal injuries, one that involved an employee and four that involved sub-contractors;
• 62 other major injuries, 34 that involved employees and 28 that involved sub-contractors and others; and
• 188 >3-day injuries, 127 that involved employees and 61 that involved sub-contractors and others.
This resulted in our lowest accident frequency rate (AFR) of 0.24, based on the number of RIDDOR injuries per 100000 hours worked, compared to 0.37 in 2004.
This improvement is the direct measure that provides some indication of the impacts of our commitment to ensure the delivery of Target Zero.
The following table summarises our RIDDOR and AFR performance for the previous 5 years:
Year
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No. of RIDDOR major injuries
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No. of RIDDOR >3-day injuries
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Total No. of RIDDOR injuries
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Accident Frequency Rate [AFR]
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2005
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67
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188
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255
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0.24
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2004
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78
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270
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348
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0.37
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2003
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65
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285
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350
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0.34
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2002
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71
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337
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408
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0.46
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2001
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84
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226
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310
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0.41
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2.2 Overview of the fatalities that occurred in 2005
In 2005, we are deeply saddened by the loss of three colleagues in our operating companies and two who worked in one of our joint venture projects. This compares to nine fatal accidents in 2004, including the tragic death of four employees at Tebay, Cumbria in February 2004
The following provides brief details of the five fatal accidents that occurred in 2005:
• In June, an Incident Support Operative was struck by a passing car being driven by a member of public whilst returning to his vehicle having crossed the carriageway to retrieve a stray dog from the central hatched area of the carriageway;
• In August, two sub-contract employees were killed following a serious fire in the locomotive they were driving through a tunnel;
• In October, a sub-contract employee working in a “red zone” was struck by a passing train; and
• In December, a Traffic Management Operative was struck by a passing car being driven by a member of the public whilst removing the taper from some previously completed carriageway repairs.
All fatalities and other such significant accidents are subject to in-depth investigation, including root cause analysis, to ensure that any lessons to be learned are identified and shared across the Group.
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2.3 Plc Incident Database
Since January 2005, the recording and monitoring of our key measures of our safety performance has been carried out using a single Intranet based “Plc Incident Database” that provides the primary data source of Health and Safety injuries and other incident data, e.g. environmental incidents, etc.
The database offers web-based, online reporting by trained and competent users. Output reports are accessible by any Carillion IT user to provide accurate and up to date information on Health and Safety.
The development of a consistent and transparent reporting process and the ability to analyse data and trends has already provided greater insight into causes of accidents, and can be used to enable more targeted Health and Safety initiatives to be undertaken.
2.4 Major Incident Announcements
All defined major incidents that take place in Carillion are communicated to senior management to ensure not only prompt and consistent reporting but that any lessons to be learned are identified and shared across the Group.
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Section 3 - Enforcement action:
The following table summarises the enforcement action by statutory bodies, such as the Health and Safety Executive against the company for the period 2001 to 2005.
(Note: Prosecutions relate to the year in which the breach occurred, and not the year of conviction.)
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2005
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2004
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2003
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2002
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2001
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Prosecutions:
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Breaches
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0
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1
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0
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2
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4
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Fines
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0
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£5,000
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0
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£27,500
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£46,500
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Notices issued:
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Prohibition
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3
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2
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3
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0
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2
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Improvement
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0
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1
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6
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3
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1
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Section 4 - Occupational Health Services for our people:
4.1 Occupational Health Services
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Carillion operates a Plc-wide occupational health contract provided by Norwich Union Health Care for all its employees.
This includes various services such as pre-employment postal questionnaire, health surveillance, personal track safety, drug and alcohol screening, 24-hour medication advice service, referrals to an occupational health physician or nurse and other uses are provided free-of-charge to all our employees.
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4.2 Employee Assistance Programme
Another service provided by Carillion for the benefit of our employees and their immediate family is the ‘Employee Assistance Programme’ (EAP). The EAP service offers general information and citizens’ advice services, such as anything from consumer issues to education or residency advice, child and dependant care information, and telephone counselling and personal support that, as appropriate, can be developed into face-to-face counselling.
This support and information service is completely free and confidential.
4.3 ‘Whistleblower’ Service
Through the ‘Whistleblower’ service, we encourage our people to raise issues and concerns about malpractice within the business at the earliest possible stage. Obviously, the preferred route is for employees to raise such concerns directly with line management, but where they feel this may not be possible, the service provides a free and confidential route to enable concerns to be investigated.
The types of issues covered include fraud, corruption, bribery, blackmail, criminal offences, failure to comply with the law and endangering Health and Safety or the environment.
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Section 5 - Health and Safety initiatives and communication:
5.1 ‘Don’t Walk By’
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‘Don’t Walk By is about creating an environment of awareness and openness with anyone who interfaces with Carillion, not just our employees, to ensure that any Health and Safety concerns are identified and corrected.
We seek to ensure people are supported to identify and challenge any unsafe acts and conditions. It’s about reaching ‘people’s hearts and minds’ and changing attitudes and behaviour to ensure we are all committed to the undisputed benefits that can be gained by achieving a safe working environment.
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It is also about the active promotion of an incentive or process that is working particularly well and is worthy of sharing. We insist that anyone who sees anything that they think is either unacceptable or unsafe, to report it.
Although mainly focused on Health and Safety, the ‘Don’t Walk By’ theme can also be used to raise other issues, such as a concern relating to the environment or quality.
Carillion ensures that ‘Don’t Walk By’ feedback is logged, measured and provided, where appropriate.
Effective management, combined with these values, supports a culture that facilitates the successful delivery and continuous improvement of our Health and Safety management.
5.2 Director Safety Tours (DSTs)
Director safety tours (DSTs) are pre-arranged visits by directors or other senior management representatives to sample first hand the Health and Safety culture of a site, project or contract; and to review the effectiveness of their arrangements and controls for Health and Safety as well as assessing Health and Safety performance.
In a number of businesses, the DST initiative has been developed in to a ‘raise-the-bar’ exercise to drive improvements in Health and Safety expectations to meet operational excellence.
5.3 Safety Action Groups (SAGs)
We have established Safety Action Groups (SAGs) throughout the entire business to support the delivery of Target Zero.
SAGs are aimed at engaging with operatives to deliver local action to improve Health and Safety, and to identify, exchange and share best practice.
5.4 Plc Health and Safety committee
The purpose of the Plc Health and Safety committee is to engage Managing Directors in setting policy and strategy and the promotion of consistent Health and Safety standards across the Group. This includes:
• Identifying key Health and Safety issues that require resolution and agree appropriate action.
• Reviewing major accident and incident investigation to support actions that will, ultimately, help us deliver Target Zero.
• Reviewing the progress of business group “AC2E Model” Health and Safety improvement action plans.
• Promoting and supporting work and initiatives arising from Safety Action Groups.
5.5 Plc Board reports
Plc Board reports are published monthly and describe:
• Occupational health issues including the uses of the various services provided under the occupational health contract, such as employee medicals, drug and alcohol screenings, counselling or referrals to an occupational health physician or nurse.
• Health and Safety issues including any recent major incidents, accident statistics and identified trends; and
• Sustainability issues.
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