Customer

“We will become renowned for understanding and exceeding customer expectations and develop their demand for more sustainable solutions”.

We can only continue to deliver better, more sustainable projects if we have the support of all our stakeholders. In particular, we need to build partnerships with our customers to improve business for everyone.

Our approach recognises that all stakeholders have equal significance under our policies

Supplier charter
Partnerships

Ethics and Business Integrity Policy

In 2005 we carried out a customer survey to find out views of our customers and non-customers on their perception of Carillion. The survey was also carried out in 2003 and since then the marketplace has gained a clearer idea of what services we can provide. In addition to construction, facilities management, road and rail, customers are now associating us with services such as project management, catering, consultancy, property development, support services, maintenance, and Health PPP.

The survey also focused on how important our customers feel that CSR and sustainability are. 86% of respondents felt it to be important or very important with 89% of respondents feeling that Carillion was good or average in this field. It is important for us to know how customers feel about CSR and sustainability and we found that a high number of customers are aware of CSR and sustainability and recognise its importance; this is very encouraging for Carillion and our sustainability champions in the business. Results like this have driven us to continue with our approach to sustainability and further develop the concept so that we become an industry leader in this field.