Customer

Delivering what our customers require is the reason we are in business. Our strength in sustainability offers a genuine advantage as we can clearly demonstrate the commercial benefits of sustainable solutions.

Customer perceptions survey

Every two years, we undertake a Group-wide customer perception survey. Highlights from the survey state:

-	Customer satisfaction rating of 7.4 out of 10 in 2010, improving on our 2009 rating of 7.2
-	More customers in the 2010 survey were aware of Carillion’s performance on CSR and Sustainability

We use these to help develop new techniques and more sophisticated solutions, building our reputation as a recognised industry leader in sustainability.

When customers were asked about the way sustainability is communicated and delivered by Carillion, we received some very positive feedback.

In your opinion, how well does Carillion perform on these issues? "Extremely well. Of various contractors, they perform best - way ahead of others... Generally speaking, we get a very proactive service.”