2006 KPI's

Indicator

Result

1

Total Turnover

£3,593 million

2

Profit before tax

£82.1 million

3

Earnings per Share

23.5p

4

Forward order book and framework contracts

£16 billion

5

Amount (£) invested in HO recycling scheme

Not now recorded. Recycling is now built into the contract for our facilities management providers.

6

Amount of Climate Change Levy paid for HO buildings

Awaiting data

7

Upheld cases of anti-competitive behaviour

None

8

Customer satisfaction levels

Data collected at Business Group level, examples include:

At two of our building projects we undertook customer satisfaction surveys from start to the end of the projects. The Blenheim Court Project achieved 72% satisfaction rate and the NAFW Office Accommodation project achieved 93% customer satisfaction levels.

9

Customer retention

This is generally 100% across the business, also note that some customers do not give us work every year. 80% of our Building business is with 20 clients. Our Road and Rail business is generally with Network Rail, Highways Agency or longer-term maintenance contracts with local authorities.

10

Workforce profile

We now employ over 50,000 people following the acquisition of Mowlem in February 2006.

11

Number of legal non compliance’s on health and safety, equal opportunities and other legislation

1 prohibition notice was issued in 2006.

There were no prosecutions in 2006.

12

Number and type of Health and Safety awards won

See awards section of report.

13

Number of reportable accidents and accident incidence data.

No. of RIDDOR major injuries – 74

No. of RIDDOR >3-day injuries – 272

Total No. of RIDDOR injuries – 346

Accident Frequency Rate [AFR] – 0.18

14

Number and value of Health and Safety fines

None

15

Upheld cases of corrupt or unprofessional behaviour

None

16

Percentage of employees receiving formal appraisals.

At or greater than 95% across all businesses.

17

Cost of training and development provided to staff

Data currently recorded at Business Group level.

Note: this varies depending on job type.

18

Corporate Community Investment (PerCent Club)

We are members of the BITC PerCent Club for 2006 – last year we contributed 1.03% of our profits to community investment.

19

Number and type of community awards won

See our awards

20

Compliance with the UK Human Rights Act and International human rights standards with regard to employees and other stakeholders and absence of upheld cases against the company

No cases held in 2006

21

No. Of grievances of an ethical nature (internal and external)

None

22

Existence of confidential grievance procedure for workers

Whistle blowers policy

23

Wage rates and other employment conditions

We now benchmark our wage rates against our competitors in the market.

24

Percentage of business (as turnover) with Environmental Management Systems certified to ISO 14001

Above 90%

25

Percentage of sustainability targets achieved

81.6%

26

BITC CR Index score

93%

27

kg CO2 emitted per floor area occupied in permanent buildings. (energy)

Awaiting data

28

Kg CO2 emissions from company car fleet

Due to the acquisition of PME, which greatly increased the size of our car fleet, CO2 has grown from 8,959 Kg in 2004 to 12,798 Kg in 2005.

However, CO2 Per unit has reduced from 4,291 Kg in 2004 to 4,121, Kg in 2005.

29

Upheld cases of prosecution for environmental offences

None

30

% Volume of material from sustainable sources

Not measured except for timber.

Timber data is currently being collected and will be reported in May.

To learn more about the Forest Stewardship Council (FSC) click here

31

Habitat changes due to operations

Reported through case records.