Sustainability is a core business capability for Carillion: it is embedded in our decision-making and is fundamental to the way we create long-term value for our stakeholders.
With extensive stakeholder agreement on the need to reflect new challenges, and having met many of our 2020 targets ahead of time, we are looking ahead to refresh our sustainability strategy.
The revised strategy retains the positive outcomes of better business, better environment and better communities but more clearly reflects the latest stakeholder priorities.
We believe we can make specific contributions to at least nine of the United Nations Sustainable Development Goals – their vision for a more sustainable world by 2030 – and we will refine more impact-focused targets that will drive and measure tangible impact.
Engaging with our stakeholders
Our stakeholders include our people, clients, shareholders and investors, supplier partners, charities, industry organisations and people living in the communities where we operate.
We involve stakeholders in developing and reviewing our strategy, in deciding which issues to focus on, and in sustainability initiatives.
In 2016, we commissioned our largest ever ‘What Matters’ survey, engaging with stakeholders inside and outside of our business to check what they felt was most significant in terms of Carillion’s sustainability approach.
External experts carried out the assessment on our behalf. Stakeholders ranging from employees, customers and nongovernmental organisations to regulators and investors demonstrated a high level of engagement through both online consultation and 10 in-depth interviews.
The online consultation received 971 employee responses and 110 responses from external stakeholders. Topics included 43 international sustainability issues, the Sustainable Development Goals and our own strategy.
The process embraced all three of our international regions, with consensus around the importance of talent, health and wellbeing, safety and customer satisfaction.
The issues that emerged from this process were instrumental in helping to refine our strategic direction towards 2030 and to review the targets we develop for future years.
Our Group-wide employee survey, YourSay, gives participants the opportunity to vote on big issues that will influence the future of the company, and let senior management know what really matters to them, anonymously.
The overall feedback is reviewed by the Chief Executive Leadership Team, with each business unit developing action plans for improvement.
We deploy a variety of methods and local languages to convey our sustainability priorities. Formally, business Unit Steering Groups and Working Groups make sure businesses have a plan to implement the 2020 strategy, while informally, a highlight was our Group-wide Sustainability Week.
Robust sustainability governance
Carillion has put in place comprehensive policies, management structures and processes to achieve it. They help us to maintain effective controls, accountability and risk management. They are applied rigorously to comply with the UK Corporate Governance Code (September 2014). Every year, our Chairman and Company Secretary conduct a formal evaluation of the Board, its committees, their procedures and performance.
Our sustainability governance ensures our operations, targets and plans are managed and delivered in a consistent, responsible and transparent way.
Integrity and ethics
Based on our tried, tested, trusted approach to sustainability, we know good governance and integrity can be critical. Policies, processes and clear lines of management are not about box-ticking at Carillion.
They ensure a level playing field and keep us on track. They help us reduce risk and give clarity to staff, clients and contractors and they also help us meet and exceed regulations like the UK Corporate Governance Code (September 2014).