Integrated Facilities Management
Carillion is a trusted provider of Integrated Facilities Management to over 150,000 properties across the UK, Canada and the Middle East.
We provide services to some of the most critical and complex environments in the public and private sectors. We are one of the largest providers to the Ministry of Defence (MOD) and the NHS in the UK and have significant contracts with customers in Local Government and the oil and gas, utilities, aviation, and financial services sectors.
As a trusted provider of Integrated Facilities Management to over 150,000 properties across the UK, Canada and the Middle East we incorporate all the services essential to creating and managing places. We maintain and operate buildings, grounds and estates to ensure that everything runs smoothly for the benefit of all the people who use them and wider communities. We make a positive contribution to the communities in which we operate.
Our full range of facilities management services are designed to support our customers with expertise across a range of disciplines in complex and critical environments. We take the time to understand our customers’ specific needs and deliver tailored solutions to support their business needs – creating true partnerships to deliver exceptional results.
Our Integrated Facilities Management solutions are built around meeting, and where possible exceeding, our customers’ needs, requirements and expectations. The integration of services allows us to form a single team, with a single culture that is focused on customer service. It also allows us to remove duplication and inefficiency within individual services; harmonise service standards; and provide comprehensive and consistent management information across all services and a single point of contact and responsibility.
National Facilities Management Framework
In 2015, Carillion became the first FM provider to be appointed by Scape Group to the new National Facilities Management Framework. The contract, which is worth up to £1.5 billon over 6 years, is available to any public sector body, and is designed to deliver a variety of work and service types, from single service or work commissions to total facilities management.
The National Facilities Management Framework, delivered by Carillion, is dedicated to stimulating local economic growth, providing high quality local employment opportunities, whilst delivering value for money and quality benefits in communities across the UK.
We provide our services, from building management and engineering to catering and cleaning; either through direct delivery, the management of preferred “best in class” specialist service partners or a blend of both.
Our services include:
Building management and engineering
We ensure that our customers’ estates are running as they should be, ensuring statutory compliance, and maintaining the lifts, lighting, heating and cooling systems inside to ensure people work safely and comfortably. Our technical capabilities include mechanical and electrical, fabric, water/fire and security and we deliver these services through a mix of mobile and dedicated on-site engineers.
We operate a fully integrated service that includes a comprehensive energy management offer and the ability to manage and deliver complex projects on budget and on time.
Critical Environment Management (CEM)
We specialise in maintaining critical environments and invest heavily in engineering systems that optimise equipment resilience, prevent service failure and are critical to the ability of that business to operate. CEM is our market leading methodology that has been developed by our own Critical Environment Team and draws upon our extensive experience of operating critical environments across multiple industries and disciplines. Today we operate infrastructure that supports some of the UK’s most important buildings and enables our clients to focus on their core business, mitigating their risk by absorbing it into our processes.
Hotel and housekeeping services
We look after people as well as buildings, enhancing the quality of daily life. From cleaning, catering and security to reception, portering and grounds maintenance we place the right people in the right roles and support them through training and personal development, to ensure our customers receive the very best service from our people.
Customer Experience Centre (CEC)
Our Customer Experience Centre (CEC) provides highly knowledgeable and dedicated teams based in Sheffield support our clients 24/7, 365 days a year.
Along with working to seamlessly support every aspect of a specific contract, the CEC teams undertake rigorous customer satisfaction surveys to understand that the service being provided is delivering the results according to customer expectations. CEC teams provide support, training and engagement to customers who are looking to improve their own customer experience.